{"id":8381,"date":"2024-03-04T19:09:53","date_gmt":"2024-03-04T16:09:53","guid":{"rendered":"https:\/\/www.alruya.com\/refund-policy\/"},"modified":"2024-03-04T19:54:11","modified_gmt":"2024-03-04T16:54:11","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.alruya.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8381\" class=\"elementor elementor-8381 elementor-8355\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9440ac5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"9440ac5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4616400 elementor-widget elementor-widget-wpml-language-switcher\" data-id=\"4616400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpml-language-switcher.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpml-elementor-ls\">\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-footer wpml-ls wpml-ls-legacy-list-horizontal\" id=\"lang_sel_footer\">\n\t<ul><li class=\"wpml-ls-slot-footer wpml-ls-item wpml-ls-item-ar wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/www.alruya.com\/\" hreflang=\"ar\" lang=\"ar\" class=\"wpml-ls-link\" aria-label=\"Switch to Arabic (\u0627\u0644\u0639\u0631\u0628\u064a\u0629)\" title=\"Switch to Arabic (\u0627\u0644\u0639\u0631\u0628\u064a\u0629)\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag iclflag\"\n            src=\"https:\/\/www.alruya.com\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/ar.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native icl_lang_sel_native\">\u0627\u0644\u0639\u0631\u0628\u064a\u0629<\/span><span class=\"wpml-ls-display icl_lang_sel_translated\"><span class=\"wpml-ls-bracket icl_lang_sel_bracket\"> (<\/span>Arabic<span class=\"wpml-ls-bracket icl_lang_sel_bracket\">)<\/span><\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-footer wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/www.alruya.com\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to English (English)\" title=\"Switch to English (English)\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag iclflag\"\n            src=\"https:\/\/www.alruya.com\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native icl_lang_sel_native\">English<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4918232 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4918232\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-501b29f elementor-widget elementor-widget-heading\" data-id=\"501b29f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8872f6 elementor-widget elementor-widget-heading\" data-id=\"a8872f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Thank you for shopping at Alruya! We understand that sometimes a purchase might not meet your expectations or that circumstances may change. That's why we offer a straightforward refund policy to ensure your satisfaction.\n\n <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b7a70 elementor-widget elementor-widget-heading\" data-id=\"58b7a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Refund Eligibility<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f28e70 elementor-widget elementor-widget-heading\" data-id=\"5f28e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Refunds are only applicable within 7 days of the purchase date. After this period, we are unable to offer you a refund.   \n  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-527e3dd elementor-widget elementor-widget-heading\" data-id=\"527e3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Refund Process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0547461 elementor-widget elementor-widget-heading\" data-id=\"0547461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">To initiate a refund, please contact our customer support team at info@alruya.com with your order number and reason for the refund request. Once your request is received and approved, we will provide you with instructions on how to return the item(s). \n <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b45ed1 elementor-widget elementor-widget-heading\" data-id=\"6b45ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Refund Processing Time<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab88e5 elementor-widget elementor-widget-heading\" data-id=\"1ab88e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. \n  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be1762a elementor-widget elementor-widget-heading\" data-id=\"be1762a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Late or Missing Refunds<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c2fd26 elementor-widget elementor-widget-heading\" data-id=\"7c2fd26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you\u2019ve done all of this and still have not received your refund, please contact us at info@alruya.com. \n  \n <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-340be0a elementor-widget elementor-widget-heading\" data-id=\"340be0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ab0ee elementor-widget elementor-widget-heading\" data-id=\"69ab0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@alruya.com.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da8de43 elementor-widget elementor-widget-heading\" data-id=\"da8de43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Changes to this Policy<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e49799c elementor-widget elementor-widget-heading\" data-id=\"e49799c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e6aa4 elementor-widget elementor-widget-heading\" data-id=\"04e6aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">If you have any questions regarding our refund policy, please feel free to contact us. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0639\u0631\u0628\u064a\u0629 English (\u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629) Refund Policy Thank you for shopping at Alruya! We understand that sometimes a purchase might not meet your expectations or that circumstances may change. That&#8217;s why we offer a straightforward refund policy to ensure your satisfaction. Refund Eligibility To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Refunds are only applicable within 7 days of the purchase date. After this period, we are unable to offer you a refund. Refund Process To initiate a refund, please contact our customer support team at info@alruya.com with your order number and reason for the refund request. Once your request is received and approved, we will provide you with instructions on how to return the item(s). Refund Processing Time Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Late or Missing Refunds If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you\u2019ve done all of this and still have not received your refund, please contact us at info@alruya.com. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@alruya.com. Changes to this Policy We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you have any questions regarding our refund policy, please feel free to contact us.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8381","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/pages\/8381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/comments?post=8381"}],"version-history":[{"count":2,"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/pages\/8381\/revisions"}],"predecessor-version":[{"id":8419,"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/pages\/8381\/revisions\/8419"}],"wp:attachment":[{"href":"https:\/\/www.alruya.com\/en\/wp-json\/wp\/v2\/media?parent=8381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}